InstaHandi Privacy Policy
InstaHandi our is committed to protecting the privacy of our users, including vendors, homeowners, and anyone requesting services through our platform. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
Effective Date: January 14, 20251. Information We Collect
We collect only the information necessary to provide and improve our services. This includes:
- Vendor Information: Company name, vendor name, email address, business details (e.g., services offered, certifications, licenses, etc.), payment information for processing payouts.
- Service Requester Information: Name, email address, location of service requests (to assist vendors in placing accurate bids), payment information for service transactions.
- General Information: Account credentials (username and password), communication preferences, any additional information provided through customer support or communications.
2. How We Use Your Information
Your information is used solely for purposes related to the InstaHandi platform, including:
- Facilitating connections between service requesters and vendors.
- Enabling vendors to place accurate bids for service requests.
- Processing payments securely.
- Providing customer support.
- Improving and personalizing the user experience.
- Sending important account updates and notifications.
3. Data Security and Encryption
We prioritize the security of your information and implement the following measures:
- Encryption: All sensitive data is encrypted both in transit and at rest.
- Access Control: Only authorized personnel have access to your information.
- Regular Audits: We conduct regular security audits.
- Secure Payments: Payments are processed through PCI-compliant payment processors.
4. Data Retention
We retain your information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce terms. When no longer needed, information is securely deleted or anonymized.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: Access and update your personal information through account settings or by contacting us.
- Data Deletion: Request deletion of your personal data by contacting support. Some data may be retained as required by law.
- Data Portability: Request a copy of your data in a machine-readable format.
- Communication Preferences: Manage preferences for notifications or emails through account settings.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Understand usage patterns.
- Improve platform functionality.
- Provide personalized content.
7. Third-Party Services
We may use third-party services (e.g., payment processors, cloud storage) to facilitate platform functionality. These services are obligated to protect your information and use it as specified by InstaHandi.
8. Children’s Privacy
Our platform is not intended for individuals under 18. We do not knowingly collect information from minors. If we discover a minor has provided personal information, it will be deleted immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices or legal requirements. Changes will be indicated by updating the "Effective Date."
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Email: support@instahandi.com
Email: support@instahandi.com